Privacy Policy

Effective Date: July 12, 2025

This Privacy Policy describes how Pantry GO ("we", "our", or "us") collects, uses, discloses, and protects your information when you use our mobile application, website, or related services ("Service"). We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

When you use Pantry GO, we may collect the following types of information:

• Personal Information: Name, phone number, email address, delivery address, and billing details.
• Location Information: With your consent, we may access your location to suggest nearby delivery slots or vendors.
• Device Information: Device type, operating system, app version, and unique identifiers for analytics and fraud prevention.
• Usage Data: App usage patterns, pages visited, actions performed, and time spent on the app.
• Payment Information: We use third-party payment processors and do not store your card details on our servers.

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Provide customer support and resolve complaints
• Improve and personalize your experience
• Send transactional notifications (order status, delivery updates)
• Send promotional messages (with your consent)
• Ensure security and prevent fraud
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

• Delivery partners for fulfilling your orders
• Third-party service providers (e.g., payment gateways, SMS providers) under strict confidentiality agreements
• Law enforcement or regulators when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are secured using SSL encryption.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. You may request account deletion at any time by contacting us.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent where applicable
• Request restriction or objection to processing

To exercise these rights, please contact us using the details below.

7. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us and we will take appropriate action.

8. Third-Party Services

Our app may contain links to third-party websites or use third-party SDKs (such as Google Maps or analytics). These services have their own privacy practices. We encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date". Continued use of our services after updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: admin@pantrygo.in
• Phone: +91 70552 27722
• Address: Bijnor City, Uttar Pradesh, India

By using Pantry GO, you agree to the terms of this Privacy Policy.